How to request for refund with Refund Protect

In order to get a refund with Refund Protect, you should fill in the form and attach the evidence required by Refund Protect. 

Refund Protect team will examine all information from various evidences and make a decision

How to request for refund with Refund Protect on website

1. Enter to  My Wallet menu and click on the "Tickets" sub-menu. All your tickets will be shown here. Click on the ticket you would like to refund.

2. If you order has bought Refund Protect on your ticket will show "Refund Protect Applied" Then, click on "Request a Refund". 

3. You will see term & condition of Refund Protect. After read all detail tap "Request a Refund"

4. Fill in the information as follows:

Personal Detail is the Buyer's information. (Buyer is the account owner not the ticket holder.)

  • Customer Name - This part will automatically filled
  • Type of Booking - Choose "Event"
  • Event name - Fill event name
  • Venue name - Fill place of event
  • Email Address - Fill in your update email
  • Confirm Email Address - Fill your update email again
  • Home Country - Choose "Thailand"
  • Contact number - Fill your mobile phone (If you use thai number start with +66) 
  • Address Line 1 - Fill your address
  • Address Line 2 - In case address line 1 is full
  • City - Fill your city
  • Zip Code - Fill your zip code

5. After filled in the personal detail. Then, Tap "Next" to fill in refund request information

Refund Request is the refund information

  • Number of Tickets to Refund - depends on your request
  • Total Refund Amount - Include other fees for this ticket
  • Refund Reason - You can choose the reason that the refundable accept only
  • Date of Incident - Date of the incident
  • Refund Explanation - Explain the situation ex. If you request refund because sickness you should explain type of sickness

6. Tap "Next" to fill in payment information

Payment Information is the part for Bank Account you want the money to be transferred

  • Bank Account Holder Name
  • Bank country 
  • Bank Name
  • Bank Account Number

7. When you finish filling in all information, please click on the checkbox  "I/We agreed to the attached Term and Conditions" then tap "Submit Claim".

Refund Protect team will examine the document and inform the refund result to your e-mail 

If you have any question you can contact refund protect team by submitting a form at https://form.refundable.me/forms/refund.


How to request for refund with Refund Protect on Eventpop application

1. Enter to "Wallet" menu and tap on the "Tickets" menu. All your tickets will be shown here. slide on the ticket you would like to refund.

2. If you order has bought Refund Protect on your ticket will show  "Refund Protect Applied" Then, click on "Request a Refund"

3. You will see term & condition of Refund Protect. After read all detail tap  "Request a Refund"

4. Fill in the information as follows:

Personal Detail is the Buyer's information. (Buyer is the account owner not the ticket holder.)

  • Customer Name - This part will automatically filled
  • Type of Booking - Choose "Event"
  • Event name - Fill event name
  • Venue name - Fill place of event
  • Email Address - Fill in your update email
  • Confirm Email Address - Fill your update email again
  • Home Country - Choose "Thailand"
  • Contact number - Fill your mobile phone (If you use thai number start with +66) 
  • Address Line 1 - Fill your address
  • Address Line 2 - In case address line 1 is full
  • City - Fill your city
  • Zip Code - Fill your zip code

5. After filled in the personal detail. Then, Tap  "Next" to fill in refund request information

Refund Request is the refund information

  • Number of Tickets to Refund - depends on your request
  • Total Refund Amount - Include other fees for this ticket
  • Refund Reason - You can choose the reason that the refundable accept only
  • Date of Incident - Date of the incident
  • Refund Explanation - Explain the situation ex. If you request refund because sickness you should explain type of sickness

6. Tap  "Next" to fill in payment information

Payment Information is the part for Bank Account you want the money to be transferred

  • Bank Account Holder Name
  • Bank country 
  • Bank Name
  • Bank Account Number

7. When you finish filling in all information, please click on the checkbox   "I/We agreed to the attached Term and Conditions". Then, tap "Submit Claim".

Refund Protect team will examine the document and inform the refund result to your e-mail 

If you have any questions you can contact refund protect team via email customerexperience@refundable.me with your booking reference number.


Reason for Refund 

Refund Protect is support request refund in accident case below

1. Adverse Weather

2. Armed Forces / Emergency Services Recall

3. Death 

4. Emergency circumstance

5. Government travel ban 

6. Home Emergency 

- Burglary, Flood or Malicious Damage to your home 

- Fire at your home 

7. Illness or Injury 

8. Court Summons

9. Pre-existing Medical Condition 

10. Pregnancy Related Complications 

11. Public transport Failure 

12. Redundancy 

13. Relocated for work 

14. Scheduled Airline Failure 

15. Theft of tickets 

16. Vehicle: Mechanical Breakdown/ Accident/ Fire/ Theft 

- Breakdown of a Vehicle 

- Vehicle Accident 

- Vehicle Fire 

- Theft of a vehicle

You can see the additional detail about the reasons that can be refunded/ not refunded and other documents requested through Refund Protect Policy