What is Refund Protect?

Refundable is the administrator of the programme and underwrites the risk of our members’ customers who apply for a refund. Refundable also handles the refund applications and refund to customers directly. you can request a refund of the ticket with Refund Protect up to 100% of ticket price.

Refundable is available in most of events on Eventpop. If the Refund Protect is available in the event you're interested in, you can buy this programme during making order. Please note that this programme cannot be bought after your order is completed. This programme will provide protection for all tickets in the order after the order is completed.

The customer can claim the benefits with Refundable since the date of purchase until 60 days after event date. The customer must submit a request and attach evidence via the system to Refundable within the specific time for consideration. Please remind that the consideration and decision of Refundable is final.

Remark: Refundable is an additional service between the customer and Refund Protect only. Eventpop and event organizer do not involve in this section. After the customer accepts the obligation, the customer will not be able to request the refund for refund protect fee in any circumstances even though you do not claim any benefits (Except 14 days after bought this programme). Please note that cancelled or postponed event is not covered by the Refund Protect.