Refund Process for Over-1-year order
What is Over-1-year order?
An over-1-year order is the order that is purchased longer than 365 days and still active. For example, you purchased an order on Jan 2, 2021. Now, your order becomes an over-1-year order since it is purchased longer than 365 days.
Remark
If the order is purchased with Credit/Debit card issued by JCB longer than 160 days, we are unable to proceed the refund to your card in any case due to the limitation of the Payment Gateway. In this case, we suggest you to directly follow up the refund policy, process and timeline from the event organizer.
In case the event is postponed or cancelled by the event organizer and they allow you to get the refund, the refund process and timeline will be varied from the regular one. You can find more details below.
Refund Process and Timeline for every Payment method (Credit/Debit card, Alipay, Bill Payment, K Plus, QR PromptPay, Bank Transfer)
If your order is purchased over 1 year, we recommend you directly follow the refund policy, process and timeline from the event organizer via email or Facebook page since they might be varied depending on the event organizer of that event.
How to submit Bank account info (in case the organizer allow you to submit bank account on Eventpop)
You can fill in your bank account info in 3 ways as follows:
1. How to submit Bank account info via Email
1.1 Click on the "Submit Bank Account" button in the email you receive.
1.2 Correctly fill in your bank account info and upload a photo of the 1st page of your passbook. Then, click on "Submit Bank Account" button.
Remark
You can fill in any bank account info you want money to be transferred. It doesn't have to be the same bank account that you used to make a payment.
1.3 The status of your order will change to " Pending Refund"
Remark
If you fill in the wrong bank account number and do not receive the money, EVP Corporation Co., Ltd. will not take responsible for this in any case.
2. How to submit Bank account info on Website
2.1 Log in to your account used to purchase ticket and click on "My Wallet" menu.
2.2 Click on the order you want to fill in bank account info.
2.3 Click on "Submit Bank Account" button.
2.4 Correctly fill in your bank account info and upload a photo of the 1st page of your passbook. Then, click on "Submit Bank Account" button.
Remark
You can fill in any bank account info you want money to be transferred. It doesn't have to be the same bank account that you used to make a payment.
2.5 The status of your order will change to " Pending Refund"
Remark
If you fill in the wrong bank account number and do not receive the money, EVP Corporation Co., Ltd. will not take responsible for this in any case.
3. How to submit Bank account info on Application
3.1 Log in to your account used to purchase ticket and tap on "Wallet" menu.
3.2 Tap on "View All"
3.3 Tap on the order you want to fill in bank account info.
3.4 Tap on "Submit Bank Account" button.
3.5 Correctly fill in your bank account info and upload a photo of the 1st page of your passbook. Then, tap on "Submit Bank Account" button.
Remark
You can fill in any bank account info you want money to be transferred. It doesn't have to be the same bank account that you used to make a payment.
3.6 The status of your order will change to " Pending Refund"
Remark
If you fill in the wrong bank account number and do not receive the money, EVP Corporation Co., Ltd. will not take responsible for this in any case.
