[X Festival] FAQ

Queueing before buying a ticket?

If the queue is enabled, you will find the "Get in Queue" button before buying a ticket. Once it's your turn to purchase a ticket, you can purchase a ticket via the website.

For further information, you can read an FAQ via https://bit.ly/3Dhlt4g

If it's your turn to buy a ticket but you're unable to proceed with the purchase, please provide your queue number and relevant evidence to our Customer Support via Line ID: @eventpop

If the queue system is not open, you can purchase a ticket normally without queuing.

How to check order status

Once you have made a payment, you can check the order status via email and the menu "My Wallet"

For further information, you can read an FAQ via https://bit.ly/3BLjp3F

If your order is not status "Already Paid" within 5 minutes, please contact our Customer Support via Line ID: @eventpop

In case of misspelled name and duplicate name

If the name on the ticket is duplicated or has a minor misspelling, it will not affect your entry to the event.

You can show your E-Ticket along with your ID card / Passport for verification at the event venue.

Can I re-purchase the Add-on ticket after making a payment?

If you have already completed your purchase and would like to order the Add-on ticket later, you can select “Add-on Ticket” from the My Wallet menu.

Please visit this site to find more details: https://bit.ly/4inHL3a

Remark: Please note that the souvenir card cannot be used for event attendance.

For further information about this event, please feel free to reach out via

Facebook: https://www.facebook.com/xfestival.th/