What is Ticket Protect?
For customers who purchased Ticket Protect from Mar 14th, 2025 onwards.
Ticket Protect is an additional service that can be opted in to extend the terms and conditions of the exchange trading policy, such as the right to receive a refund if you are unable to attend an event booked under the stated circumstances. Ticket Protect is provided by The Thai Setakij Insurance Public Company Limited, who handles refund applications and issues refunds to customers directly.
You can request a refund of up to 100% of the ticket price as specified on the ticket. However, the refunded amount will not include Value Added Tax (VAT) if the ticket price does not already include VAT. For example:
- If you purchase a ticket priced at 1,000.00 THB, excluding 7% VAT, the total ticket price will be 1,070.00 THB. In this case, you can only request a refund of 1,000.00 THB.
- If you purchase a ticket priced at 1,500.00 THB, including VAT, you will be eligible for a full refund of 1,500.00 THB.
Ticket Protect is available in most of events on Eventpop. If it is available in the event you're interested in, you can purchase Ticket Protect during making order. Please note that Ticket Protect cannot be purchased after your order is completed. Ticket Protect will provide protection for all tickets in the order after the order is completed.
The customer can claim the refunds with Ticket Protect from the day after the date of purchase until 30 days after event ends. The customer must download a refund application form, fill in all the info requested and submit a request with required evidence attached to the email address at ticketprotect@tsi.co.th and send your original active ticket to the Ticket Protect team within the specific time for consideration. Please remind that the consideration and decision of Ticket Protect is final.
Remark: Ticket Protect is an additional service between ticket buyer and The Thai Setakij Insurance Public Company Limited only. Eventpop and event organizer do not involve in this section. After ticket buyer accepts the obligation, the ticket buyer will not be able to request the refund for the Ticket Protect service fee in any circumstances even though you do not claim any refund (Except you request to cancel Ticket Protect within 14 days after Ticket Protect purchase prior to the first event date). Please note that cancelled or postponed event is not covered by Ticket Protect.
If your order was paid via K Pay Plus, QR PromptPay, Bank Transfer, or Bill Payment, an additional fee of THB 30 (including VAT) will be charged for Ticket Protect service cancellation.