How to request for refund with Refundable Tickets Service

In order to get a refund with the Refundable Tickets, you should fill in the form and attach the evidence required by the Refundable Tickets team. 

The Refundable Tickets team will examine all information from various evidences and make a decision

How to request for refund with the Refundable Tickets on website

1. Enter to "My Wallet" menu and click on the "Orders" sub-menu. Click on "View Order Detail" of the order you would like to get a refund.

2. If there is Refundable Tickets service provided for your order, there will be a Refundable Tickets section. Click on "here" as shown in the picture. 

3. System will take you to the refund application form. Fill in your order no. and click on "Find Booking".

4. Fill in the information as follows:

Personal Detail is the Buyer's information. (Buyer is the account owner not the ticket holder.)

• Customer Name - This part will automatically filled
• Type of Booking - Choose "Event"
• Event name - Fill event name
• Venue name - Fill place of event
• Email Address - Fill in your update email
• Confirm Email Address - Fill your update email again
• Home Country - Choose "Thailand"
• Contact number - Fill your mobile phone (If you use thai number start with +66) 
• Address Line 1 - Fill your address
• Address Line 2 - In case address line 1 is full
• City - Fill your city
• Zip Code - Fill your zip code

5. After filled in the personal detail. Then, Tap "Next" to fill in refund request information

Refund Request is the refund information

• Number of Tickets to Refund - depends on your request
• Total Refund Amount - Include other fees for this ticket
• Refund Reason - You can choose the reason that the refundable accept only
• Date of Incident - Date of the incident
• Refund Explanation - Explain the situation ex. If you request refund because sickness you should explain type of sickness

6. Tap "Next" to fill in payment information

Payment Information is the part for Bank Account you want the money to be transferred

• Bank Account Holder Name
• Bank country 
• Bank Name
• Bank Account Number