Refund request can be divided into 3 cases as follows:
1. Refund request due to the postponement/cancellation of event
The organizer will announce the postponement/cancellation and the refund policy to all buyers via email, Facebook Page or other channels.
Remarks: Eventpop Co., Ltd. reserves the rights not to refund fees including payment fee, service charge, delivery fee and Refund Protect fee in any case.
2. Requesting for refund with Refund Protect
You can submit refund request with Refund Protect under covered circumstances only. Refund will be considered from the reason that you request for refund. Please remind that the decision of Refund Protect is final (Click here for more detail about Refund Protect) If the Refund Protect rejects your refund request refund will be based on the refund policy, conditions and decision of the organizer only.
3. Requesting for refund with the organizer
If you do not buy Refund Protect insurance or request for refund in other cases, refund will be based on the refund policy, conditions and decision of the organizer only.
Please contact Customer Support, inform the order number and the reason for requesting a refund. The staff will coordinate with the organizer to consider your refund request. Please remind that the decision of the organizer is final.
According to the policy of Event Pop Co., Ltd., we are an intermediary between organizers, buyers and Refund Protect.