Problems and Questions about how to buy seating ticket

In case of selected seat is no longer available

If you see a notification saying "Sorry, the seat(s) you selected is no longer available. Please select your seats again" it means that another customer has selected the same seat and proceeded with the ticket purchase at the same time.

You will not be able to purchase tickets for that seat. You have to select the "Close" button, and the previous seat(s) you chosen will be canceled so that you can reselect the available seats in the system.

Can I change the seat if my payment isn't completed?

In case you purchase a ticket via the website - If you want to change the seat but your payment has not been settled, you can press the back button and select the new seat. You will see the pop-up and press "Cancel & Buy New Tickets" to proceed with the new order.

In case you purchase a ticket via the Eventpop application - If you want to change the seat but your payment has not been settled, you can simply purchase a new order. Your previous order will expire and be automatically canceled.

Can I change the seat if my payment is completed?

If you want to change the seat but your payment has already been settled, it depends on the organizer's policy and decision. You can contact Customer Support and inform your order number, first - last name, email and phone number to our staff. We will coordinate with the organizer. After sending your case to the organizer, you have to wait for the organizer to consider and give the answer.