Receiving ticket by Delivery

Normally, there are 2 types of physical tickets as follows:

1. PVC Card is a PVC card with specified information depending on the conditions of organizer used for identifying attendee and enter the event. (Ticket holder's name might be printed on the PVC card in some events.)

2. Wristband is a wristband used for attending the event. There are many types of wristbands including wristband with NFC (for top-up money to spend in the event), a paper strap or plain fabric strap, etc. It depends on the requirements of each organizer.

You will receive PVC card or wristband by delivery or picking up at the event depending on the method you choose during making purchase. After you get it, please keep it well. 

On the event date, please show your physical ticket with your proof of identity e.g. ID Card / Passport / Driving License to attend the event. (Please remind that the proof of identity that can be used depends on the organizer of the event.)

Remark: 

1. All types of physical ticket should not be lost, destroyed or eliminated, If there is no physical ticket, the organizer may reserve their rights not to let you enter the event.

2. Please wear the wristband only on the event day. Do not wear or pull the wristband before the event date because most of the wristbands can be worn only one time.

3. Delivery is available only in some events.  


Race Kit

There are 2 types of running events as follows:

1. On-site running event: you will receive your race kit before the event date. Delivery period varies depending on the event organizer's policy.

2. Virtual Run: you will receive your race kit after the event ends. Delivery period varies depending on the event organizer's policy.


How to check delivery status and track your parcel

Shipping Status is divided into 4 types as follows,

In case the shipping is operated by the seller, you can check your shipping status by directly visit their Facebook page or direct message them. In case the shipping is operated by Eventpop team, you can check your shipping status and tracking no. from My Wallet menu on both Eventpop website and mobile application by following these instructions.

How to check delivery status via website

1. Press on your profile picture, then press on "Orders"

2. When the staff registers your parcel, the delivery status will change to " Ready to Ship". Once it is delivered, the status will change to "Shipped". You will receive a notification email and SMS with tracking number. You can track your parcel by tap on the url in the email or SMS, or press on "Track Shipping" button in My Wallet menu. 

(We suggest you check in Spam box or junk mail again since your email provider might mark our email as spam.)

3. Once your parcel is successfully delivered. The delivery status will change to " Received". If you don't receive it by yourself, please directly contact security guard, staff, or family member of your residence.


How to check delivery status via application

1. Press on your profile picture, then press on  "Orders"

2. When the staff registers your parcel, the delivery status will change to " Ready to Ship". Once it is delivered, the status will change to "Shipped". You will receive a notification email and SMS with tracking number. You can track your parcel by tap on the url in the email or SMS, or press on "Track Shipping" button in My Wallet menu. 

(We suggest you check in Spam box or junk mail again since your email provider might mark our email as spam.)

3. Once your parcel is successfully delivered. The delivery status will change to "Received". If you don't receive it by yourself, please directly contact security guard, staff, or family member of your residence.