My Physical ticket or wristband is damaged/lost. What should I do?

Physical ticket or wristband is damaged. What should I do?

There are 2 cases of damaged physical ticket or wristband as follows: 

1.  Physical ticket or wristband is damaged by you.

Please contact Customer Support during office hours and inform your order number, cause, and photo of your damaged ticket. We will coordinate with the organizer to check the conditions and make a decision whether you will get new ticket. If the organizer allows you to get new ticket, you have to pay an additional fee for issuing new ticket. Please remind that the decision made by the organizer is final.

2.  Physical ticket or wristband is damaged before receiving tickets.

In case you receive a parcel and find out that physical ticket or wristband is damaged/defective/wrong, please take a photo of that ticket or wristband. Then, contact Customer Support during office hours, inform the order number and send the photo. We will check and investigate that ticket or wristband. 

Physical ticket or wristband is lost. What should I do?

If your ticket or wristband is lost, please contact Customer Support during office hours and inform your the order number and details of ticket. We will coordinate with the organizer for considering your case and make a decision whether your new ticket will be issued since the policy and conditions of the event is determined by the organzier. Please remind that the decision made by the organizer is final.

If the organizer allows you to get new ticket, Eventpop staff will issue a "Replacement Ticket". You have to receive the ticket only at the event by contacting staff at the Eventpop booth or the organizer at the event to receive the ticket.