Question and Problem on E-Ticket

There is no QR Code shown on my E-Ticket in My Wallet. What should I do?

If there is no QR Code shown in E-Ticket, this means you have filled in the email registered for Eventpop account on the ticket. 
Therefore, the E-Ticket will be automatically transferred to his/her account. We recommend you log in to the account registered with that email to check your E-Ticket. 

In case you buy ticket for other person, you can inform them to log in to the account registered with that email.


I want to edit the information on the E-Ticket. What should I do?

Normally, the organizer doesn't allow you to change the name of the ticket holder. However, if you want to do it, please contact Customer Support. The staff will check the condition of the event with the organizer

Editing the misspelled information such as name of ticket holder, email, mobile phone number, etc. after making order depends on the conditions of the organizer. Please contact Customer Support. The staff will check the condition of the event with the organizer.


How to Cancel Ticket Transfer

You can cancel your ticket transfer on both Eventpop website and application by following these instructions.

How to Cancel Ticket Transfer via Website

1. Go to the E-Ticket that is pending for transfer. Tap on "View Detail"

2. Tap on "Revoke" button and tap on "OK" for confirmation.


How to Cancel Ticket Transfer via Eventpop application

1. Go to "Wallet" menu and choose "Tickets".

2. Tap on "View Detail" button of the E-Ticket that is pending transfer. Tap on "Cancel Transfer Request". The transfer request will be immediately cancelled.

You can now use your E-Ticket to attend the event just as usual.


How to check whether the ticket has been already transferred

1. Go to the E-Ticket that is pending transfer. Then, Tap on "View Detail".

2. You can check the status here. If your ticket is successfully transferred, the status will change to "Received".If the status is "Pending", it means that the ticket recipient hasn't accepted the invitation yet.

Remark : This feature is available only on website.