Questions and Problems about Refund

I click on the "Submit Bank Account" button in the email, but the error says that "Your order has been expired or the order doesn't exist." What should I do?

If you see this error, it means that you are logging in with the other or wrong account (not the one you used to purchase tickets). To solve this, please log in to the account used to purchase tickets and click on the "Submit Bank Account" button again.

I click on the "Submit Bank Account" button in the email, but the error says that "You need to log in or sign up before continuing." What should I do?

If you see this error, it means that you are not logging in to the website. To solve this, please log in to the account used to purchase tickets and click on the "Submit Bank Account" button again.

I don't receive bank account requesting email. What should I do?

This can be due to the misspelled / wrong / inactive email. To solve this, we would recommend you fill in bank account info via My Wallet menu on Eventpop website or Application. Click here for more info about process.