How to submit Bank account info for Refund

Making Payment via Credit/Debit card or Alipay

In case you make a payment via Credit/Debit card or Alipay, you will receive a refund confirmation email as shown below.


Example of Refund Confirmation email


How to submit Bank account info

If you make payment via Bill / K Plus/ QR PromptPay, you can fill in your bank account info in 3 ways as follows: 

1. How to submit Bank account info via Email

1.1 Click on the " Submit Bank Account" button in the email you receive.

1.2 Correctly fill in your bank account info and upload a photo of the 1st page of your passbook. Then, click on " Submit Bank Account" button.

Remark: You can fill in any bank account info you want money to be transferred. It doesn't have to be the same bank account that you used to make a payment.  

1.3 The status of your order will change to " Pending Refund"

Remark: If you fill in the wrong bank account number and do not receive the money, Eventpop will not take responsible for this in any case.


2. How to submit Bank account info on Website

2.1 Log in to your account used to purchase ticket and click on " My Wallet" menu.

2.2 Click on the order you want to fill in bank account info.

2.3 Click on " Submit Bank Account" button.

2.4 Correctly fill in your bank account info and upload a photo of the 1st page of your passbook. Then, click on " Submit Bank Account" button.

Remark: You can fill in any bank account info you want money to be transferred. It doesn't have to be the same bank account that you used to make a payment.  

2.5 The status of your order will change to " Pending Refund"

Remark: If you fill in the wrong bank account number and do not receive the money, Eventpop will not take responsible for this in any case. 


3. How to submit Bank account info on Application

3.1 Log in to your account used to purchase ticket and tap on " Wallet" menu.

3.2 Tap on " View All"

3.3 Tap on the order you want to fill in bank account info.

3.4 Tap on " Submit Bank Account" button.

3.5 Correctly fill in your bank account info and upload a photo of the 1st page of your passbook. Then, tap on " Submit Bank Account" button.

Remark: You can fill in any bank account info you want money to be transferred. It doesn't have to be the same bank account that you used to make a payment.  

3.6 The status of your order will change to " Pending Refund"

Remark: If you fill in the wrong bank account number and do not receive the money, Eventpop will not take responsible for this in any case.