How to submit Bank account info for Refund
Making Payment via Credit/Debit card, Alipay, Installment or Pace
In case you make a payment via Credit/Debit card, Alipay, Installment or Pace you will receive a refund confirmation email as shown below.
Remark
Payment via Credit/Debit card: If your transaction is longer than 365 days, you need to submit bank account via our website or email only in order to get the refund. This is due to the policy of the payment gateway.
Example of Refund Confirmation email
How to submit Bank account info
If you make payment via Bill / K Plus/ QR PromptPay, you can fill in your bank account info in 3 ways as follows:
1. How to submit Bank account info via Email
1.1 Click on the " Submit Bank Account" button in the email you receive.
1.2 Correctly fill in your bank account info and upload a photo of the 1st page of your passbook. Then, click on " Submit Bank Account" button.
Remark: You can fill in any bank account info you want money to be transferred. It doesn't have to be the same bank account that you used to make a payment.
1.3 The status of your order will change to " Pending Refund"
Remark: If you fill in the wrong bank account number and do not receive the money, Eventpop will not take responsible for this in any case.
2. How to submit Bank account info on Website
2.1 Log in to your account used to purchase ticket and click on " My Wallet" menu.
2.2 Click on the order you want to fill in bank account info.
2.3 Click on " Submit Bank Account" button.
2.4 Correctly fill in your bank account info and upload a photo of the 1st page of your passbook. Then, click on " Submit Bank Account" button.
Remark: You can fill in any bank account info you want money to be transferred. It doesn't have to be the same bank account that you used to make a payment.
2.5 The status of your order will change to " Pending Refund"
Remark: If you fill in the wrong bank account number and do not receive the money, Eventpop will not take responsible for this in any case.
3. How to submit Bank account info on Application
3.1 Log in to your account used to purchase ticket and tap on " Wallet" menu.
3.2 Tap on " View All"
3.3 Tap on the order you want to fill in bank account info.
3.4 Tap on " Submit Bank Account" button.
3.5 Correctly fill in your bank account info and upload a photo of the 1st page of your passbook. Then, tap on " Submit Bank Account" button.
Remark: You can fill in any bank account info you want money to be transferred. It doesn't have to be the same bank account that you used to make a payment.
3.6 The status of your order will change to " Pending Refund"
Remark: If you fill in the wrong bank account number and do not receive the money, Eventpop will not take responsible for this in any case.
